Zolo Liberty - left earplug no sound

#1

Hi there, just received my brand new Zolo Liberty, never used before and the left earplug doesn’t work.

I can hear the power on/off sound on both, but the pairing Jingle only on the right.
Also, sounds come off only from the right.

I tried to:

  • power off and power on
  • remove and repair
  • reset both pressing the button for 8 second until the light become pink (also power off and double press, but didn’t do nothing)
  • reboot the phone
  • insert again the earplugs in the case

Please help me, I’m on vacation and I left my other Bluetooth earphones at home
Also, left button doesn’t play/pause audio

UPDATE: after double clicking the left earbuds (multiple times) it started working.

#2

Perhaps try plugging it in to charge while you do the reset? If that doesn’t work, you’ll have to contact Zolo at service@zoloaudio.com. Unfortunately, it is the weekend so you may not get any reply until Monday. I was going to give their phone number but they are not there on the weekend. Sorry that you’re have problem with them, especially during your vacation. Hopefully once you get a hold of their customer service, it’ll be worked out. :slight_smile:

#3

Thank you for your reply, but I managed to fix the left earbud double clicking the button for a couple of times.

Anyhow, for a product with that price I didn’t expect to have this kind of issue…

#4

Great job! I’m glad you’re able to fix it. :slight_smile: