Zolo Liberty & Google Pixel 2: volume level popup appear for every single sound

#1

I’m not sure, but if I remember correctly, the problems do not happen with Android 8, all started with Android 9.

The issue is pretty simple: when I link the left and the right Zolo Liberty earphones together, the Android volume level popup appear for every single sound (keyboards taps, notifications, etc).

The issue doesn’t happen when there is only the RIGHT earphone linked to the smartphone.

Useless to say that this problem is very frustrating because the popup appear very often and you can easily tap on it wrongly.

Smartphone: Google Pixel 2
SO: Android 9

#2

This is probably an OS problem, although it could also be a circuit board problem. Your best bet would be to go back Android 8 if you can, and your second best bet would be to get them warantied.

#3

I can exclude the Android downgrade, How can I request the warranty?

#4

@Gabriele_Castoro Sorry to hear that. Would you mind contacting our customer service with your order number via support@anker.com directly? I’m sure they will help you out on this. :relaxed:

#5

Thank you!