So I purchased a SoundCore Pro from Anker official store on Aliexpress during the Black Friday sale and it arrived just in time for Christmas. I was looking for a decent bluetooth speaker to have in the house and after reading about different speakers online it seemed like Anker and specifically the SoundCore Pro would be my best bet. The reviews I saw online praised the sound quality of the Anker speakers (relative to their price) and they also praised them for their customer support.
So anyway, I collected the speaker from our local "post office", unpacked it, plugged in the charger and started testing the unit. I was immediately amazed by the sound quality of this little device! It was absolutely perfect in terms of prize, sound quality, size and appearance. To be honest, at that particular moment, I don't think I've ever been more satisfied with a purchase! But unfortunately my joy was to be short lived.
After about 30 minutes to an hour into listening to different music while it was charging (it went from one dot up to three solid dots with the fourth one blinking, so the charging was working fine at this point) it suddenly went quite. I looked over at the speaker and noticed that it had turned off - none of the leds/lamps were lit. I tried to start it up again, but it never did. The speaker is now completely dead. I doesn't matter if the charger is plugged in or how many times I've tried to press and hold the power button - it's completely and utterly dead. And no, it's not discharged since I saw with my own eyes that it was in fact almost fully charged before it went dead.
So after searching online I noticed many people got the tip to contact Anker via their support-mail, which I immediately did. At this point I wasn't worried since Anker was praised for their support (the speaker had an 18 month warranty, it says on the box I received); surely they would compensate me as well!
The first response I got was your typical tiresome support-mail reply, which contained almost only suggestions I had already tried, or which would be redundant given the information I had sent them in my e-mail. No problem, I've experienced this with almost every support I have ever contacted - they tend to disregard what you have written and instead start with the most basic problems to eliminate them. So I sent an answer basically informing that, no, this didn't help; the unit is, in fact, completely dead.
The reply I got was the first time I actually started to get angry with Anker. It basically said that since I purchased the speaker on Aliexpress (even though it's Anker's own official store) I'm not entitled to the same warranty as if it was purchased directly through them or on Amazon. They told me to instead start a refund process on Aliexpress and that was that - no more help from Anker support.
So the next step was to start a dispute on Aliexpress, where I again explained the situation, uploaded images and even a video showing me testing the unit. I stated I wanted a full refund and even though I didn't expect to be given that so easily (since my confidence with Anker had really sunk) and awaited their respons. I assumed I would be given a counter-bid of, say, 80% refund and that would be that - no hard feelings. But boy was I wrong! Their bid was: full refund if I send the speaker back to China (which wouldn't be worth the cost or the hassle, since it would cost as much as a new speaker), or I get nothing. Nothing! Nada. 0:- Not 80% refund, Not 50% or 25%. 0%.. What the actual f...?!
I must say I'm very upset with being treated this way and I feel cheated. The only thing left for me now is to do a youtube review of my broken device and basically reiterate everything above. Perhaps I will dissuade other potential customer from purchasing an Anker speaker, at least through Aliexpress. I mean, a speaker that doesn't even function for more than one hour obviously has some serious manufacturing problem inside it, and if I was selling something that broke immediately after delivery my first instinct would be to compensate this customer with a new speaker - no question. But Anker seems to not care, and to be honest neither do I anymore. To me, Anker is blacklisted. I will never purchase another Anker product and I wouldn't recommend them to anyone else either. Not after having to deal with their "support" and "18 month warranty" I've had enough. (Or perhaps it's actually 18 minutes of warranty? That would explain their reluctance to compensate me, since it actually worked for more than that)
Anyway, take care and happy new year to all of you!