Soundcore Life P2 - keep having to unpair/re-pair with Samsung S7?

#1

Each time I turn on my new earphones, my Samsung shows the ‘Soundcore Life P2’ in the list of bluetooth devices, but when I click it to connect, it says ‘cannot connect…’. I then have to delete the paired connection, then re-pair it, for the earphones to eventually connect - and then they work perfectly. It’s cumbersome though! What can I do so that when I turn the earphones on (or take them out of the case) they quickly connect to my phone?

Thanks for your help Anker community!

#2

There may be some Bluetooth connection issues between Life P2 and your phones, try this to reset:

  1. Clear the Bluetooth connection record on your Samsung phone .
  2. Place the earbuds into the charging case and make sure they are being charged.
  3. Press and hold the button on both earbuds for 3 seconds. The LED indicators will flash red 3 times and then turn white.
  4. Now try to Bluetooth Pair it back with your Samsung phone.
  5. If steps 1 to 4 dont help, try to restart your phone and repeat steps 1 to 4.

Since you have Android phone, temporarily disable unnecessary apps running in the background, this helps at times.

If nothing works, contact Service@Soundcore.com explaining the issue.