Soundcore Liberty Air 2 right earbud not charging/connecting

It is good to share experiences so future searches find.

But if you want actual support from Anker, there is a dedicated Soundcore forum where Soundcore staff read.

No-one from Anker / Soundcore reads here (that we have noticed for year+ )

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Im having the same problem

My right earbud stopped working and couldn’t connect to my phone then I wiped the charging port with alcohol and it worked.

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I’m experiencing same trouble - afrer 6 months of perfect functioning right earpbud of my Soundcore Liberty Air 2 Pro stopped charging.
After cleaning/resetting etc. i got what issue is in charging box - and in my case reset of the box helps for a while - it charges both buds once. To reset box only (not the earbuds) you can put it on charge with charging cable.
Looks like a trouble with wake up from power save mode one of microcontrollers in charging box or its firmware issue.

I’ve been experiencing similar problems for months now - earbuds not charging and having troubles with BT connection. The problem seems to be entirely connected with a fact, that the pins that are supposed to charge the earbuds are hidden deep in their respective wells, making them prone to getting very dirty very quickly. Due to that, earbuds are not charging and the software disallows connection.

However, I think I found a solution - the pins inside need a very vigorous scrub using alcohol (I used 99% IPA) and a q-tip that you use to clean your ears. You have to put your heart into it and really try to scrub the dirt that is on the pins. After that, the buds connected without a problem. Hope this helps.