Soundbuds Surge turning on but no recognized on devices

#1

Greetings,

I’m having problems with my Anker Soundbuds Surge, the headphones turn on and stay in pairing state but none of my devices are able to recognize it (I’ve already tried 2 computers and 2 cell phones), I’ve tried to forget the paired devices holding the volume up and down at the same time for 3 seconds but the result is the same (I’ve done this procedure while it’s pairing up, the blue LED is flashing, I don’t know if it’s the right procedure)

Thank you very much in advance for the answers.

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#2

Sorry to hear that. I’m sure our great customer service has already reached out to you. Please keep an eye on the email inbox. :relaxed:

#3

I would contact @AnkerSupport at support@anker.com and tell them what trouble shooting tests you have tried. Also make sure to give them your serial number and order number handy. They may ask you for it.

They may not response until Monday. They run limited staff on the weekends.

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