Soundbud surge jammed at blued light

#9

Press and hold both the volume up and volume down button for 3 to the. Second, this forces a reset and enables pairing mode

#10

Hello elmo,

thanks for the suggestion but the SoundBuds don’t react to any kind of keypress. I will just let the battery run out. That will probably take weeks but it’s less of a hassle than sending it in for warranty replacement.

#11

Hi, having the same problem here with soundbuds curve. Got them, unboxed them, charged them and now I turn them on -> blue light. Pressing + and - doesn’t do anything. Tried to enter pairing mode with 2 sec play button, nothing. The only thing I could do, was to hold the play and + button and it changed to red light (steady light) and when i press + and - in that mode, it sounds like a bell sound, but then nothing, still red. The only thing I can do is to power them off, to turn them on and the blue again. Any thoughts?

I need to know if there’s a solution, because if it isn’t, will get a new one from the seller i think.

#12

You have to hold down the volume up and down button for 3 to 5 seconds, this will put it I to direct pairing mode and also it forgets any connection it has had. Then you should be able to pair it

#13

No man, nothing works, tried that already.

#14

It sounds like you’ve tried the normal troubleshooting steps @Reinaldo_Cortez , you would be best dropping support@anker.com an email with your purchase information, serial and troubleshooting steps taken for further assistance…

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#15

Thanks! Will do it then.

#16

I had the same problem. For some unknown reason yesterday the soundbuds got stuck at the blue light. Pressing the buttons on any combination or holding them down did nothing.
What I did was just let them discharge on their own until they turn off which took almost a full day. After that just charge them up and they work normal again.

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#17

I’ve tried a few combinations with different adapters. Basically, the battery in the earphones is tiny and can’t handle high amp output from adapters. Charge from computers or from small adapters. I found the earphones unlock when the battery is depleted. Hope this helps

#18

same problem here. stuck with blue light for days. tried the + - hold button. and hold power button too. What would be the RMA procedure?

#19

I’ve got the same problem. Has anyone found a solution to this?

#20

Still a problem!

Anker, you’re gonna need to include full reset in software or start losing customers!

#21

Absolutely same issue. Blue light is on, no pressing and holding helps. Doesn’t matter what combinations I try or how long I keep the buttons pressed. Hope they will run out of battery soon and see what happens then.

#22

Solved!
Had the same issue - nothing helped. Decided to let it uncharged laying on the desk until LED went off. After recharging everything okay again.

#23

I had the red light problem and a hissing sound. I let the battery ran out and charged them. Once charged, I turned them back on and they worked.

Battery discharged and when I attempted to charge them, the BLUE LIGHT immediately came on. Since then I have not been able to turn them on.

While connected to the charger
I have pressed both + & - buttons with negative results.

I have pressed both + and middle button and the light flashes between red and blue but it goes back to blue and I can not do anything.

I am able to do this only when they are connected to the charging cable.

If I take them off the charging cable nothing happens.

Any thoughts from you or anyone else?

Thanks

#24

They are probably dead to be disposed of safely.

The only idea you not tried has some risk, your battery is charged fully correct?

Well the symptons you list are similar to when one of the buttons is stuck down, the cure for a stuck button is to use pure 100% isopropyl alcohol and a q tip and rub around the buttons, pressing, cleaning, repeat, and lift out dirty from around and underside of button. You need to keep the pure isopropyl alcohol around for lots of electronics stuck button problems , usually keyboards, a bottle would last you a decade.

Every time you rub some on the button and press it down, a little goes underside, dissolves grease (from fingers) and then lifts it up. It takes many presses, let it lift up, repeat, changing the q tips to wipe dirt and apply fresh clean, over a period of hours to a couple of days. May not work, but its what I do on expensive items to keep them going - laptop keyboards for example.

You have some small danger, the alcohol it it gets too concentrated, you put too much in, can get into battery. On earbuds the battery is tiny, but even so do this outside, apply the q tip and let the alcohol lift the grease up through button, evaporate on surface and then cleaned with q tip, and repeat until no more grease comes up. Don’t soak it repeatedly without time to evaporate you’ll kill the battery inside.

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#25

Thank you,

I will try that but when I do touch the buttons they feel like they go up and down.

From your experience, how long are they supposed to last? I had them since December 2018 and I love them.

Thanks again Professor!

#26

Over 2 years old, I think they’ve lived a long glorious life and need a decent burial.

The button you press will press two metal contacts underside, those metal contacts will slowly over many months, to years, get grease on them, so the same path the grease got in, the alcohol goes in.

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#27

Professor,

Thank you very much.
I have replaced them with the Suncore Spirit, SweatGuard.

I will definitely give the Surge a proper resting place. But I will definitely try the alcohol first.

Thank you!

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#28