I FINALLY spoke with customer support about this in depth. I’m sending my power station back for a quick replacement: I have been told by a tech that the issue is an early model release issue that can’t be fixed with firmware upgrades. It took some pressing for the phone agent to get in touch with the engineers. I just said this heavy doorstop needs to be returned if it can’t keep my DC cooler powered on, which is the priority of these power stations. Sounds like those of us who ordered within the first few weeks or so, got an alpha version that the firmware can’t fix, versus those who had success after firmware update.
I’m fairly sure that I was one of the first orders on 9/26. As a matter of fact, I waited until midnight because Anker had a special release countdown on their website on 9/25. Turned out the countdown was bullshit accident code, and the c1000 wasn’t actually avail for purchase until 9a the following day. Pretty annoying for a guy who falls asleep at 9p, haha. I’d love to know if anyone else was there with me, lol.
I am shipping it only a few hours away to Ontario, California, so hopefully I’ll get the replacement soon and have good news for everyone here. I wasn’t given any guarantee, but it seems legit. Just hate how these forums are left on purgatory when an engineer has a solution.
Anker, if you’re reading, your web site never works, lol. I gave an agent a lot of shit about that bogus countdown, but that was just my first laughing stock issue with Anker. Y’all might wanna jump in these forums and on Reddit take a look around, it’s kind of emabarrassing. Fix your help chat and your help phone number. Maybe consider a different holding song than that aggressive version of “Tuesdays Gone” by Lynyrd Skynyrd