I made return request for defective product purchased on Ebay, the product was not new. They sent a speaker with obvious signs of use and in a box without seals, with dents on the top and dirt on the base, What a disappointment.
I was given the option to send the product, however I have stated that the same is in Colombia and shipping is more expensive than the product itself.
I do not want to keep a used or refurbished speaker and it totally disappoints me that they offer a new equipment and send one that is not and the truth for the canceled value still subtracting the 20% would have preferred another brand.
It is the only option? Will I definitely lose the product? Could I buy another new, unused and defective like the one I was sent so whether with a justified discount not to lose all my money?