This is a very warm post!
To be honest, we thought this problem before!
From the emotional point of view, we really want to send @elmo41683 a Powercore for free. It doesn't cost us too much. But if we did it before, there will be more people who have lost something may need our help too. If we don't give them free gifts, it's not fair to them either.
So we finally made this hard decision. Hope you guys could understand this.