Scales won't stay connected

[Sarahfletcher247]

Have my scales for a month. Paired properly and worked first time. Now the app always says disconnected even though my phone is in the same room with all relevant connections on. It has only recorded my weight twice. What do I need to do to get this to work the way that it promises? Thanks

[Chiquinho]

I dont have those scales.
Have never got those to test, so I am not familiar with.
Sorry.
But usually a reset should help. (scale or app)
Hope your data which has been stored can be saved.

[paulstevenewing]

Hi @Sarahfletcher247
That’s correct, it confused me, I have the C1 model.

They don’t stay connected to your phone as a Bluetooth speaker would do, nor the app.
Its controlled by the app. Open the Eufy Life app, connect/register the scales for the first time on the app.
When you’re ready to use, open the app, step on the scales and it will communicate with the app and take a reading - it only connects to the app when you first step on the scales.

Let me know if that answers your question

[paulstevenewing]

This might help

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