Recorded time is an hour ahead of actual time

#1

Hi
I’ve checked on an incident today at 9.30 …searching through the 3 min clips found the incident at 10.30 yet the live feed of the cam is set to the correct time…? Any help would be appreciated
Paul

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#2

Hi @paulnewt69,
I assume you’re referring to a dash cam? If so, which model do you have? https://goroav.com/collections/desktop-cam
Thanks!

#3

Hi…sorry…its a dash cam c1

#4

I have not set mine up yet, but could it be that there is a daylight savings mode which would put everything an hour ahead of what the time states?

#5

Hi no there is no daylight saving mode on this cam

#6

I’ve got this camera and does not have this feature.

#7

As to the recordings being off. I haven’t had that issue yet. I’ve had a couple other issues and found that resetting everything back to factory spec and formatting the SD card fixed them.

If that doesn’t work I would contact support. Make sure to tell them what issues you have and what you tried to resolve. Make sure to give them serial number and purchase order info.

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#8

Thanks, like I mentioned I have not set mine up yet but that’s good to know

#9

Thanks @elmo41683 and @Element321 for the suggestions!
@paulnewt69, if you still have issues with this, please contact the Roav team using the information below. Thanks!

Email: support@goroav.com
Phone: 1-800-988-7973, Mon-Fri 9am-5pm (PT)

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#10

Thank you so much for all the suggestions and help. I feel so lucky. :grin:

#11

@paulnewt69 We are so sorry to hear that the time in your Dash Cam is not correct. We have a new firmware which might resolve this issue. Could you please let us know if you are willing to have a try? If yes, please email us at "support@goroav.com" with your problem. Please don’t worry. We are always here and will help you resolve the issue ASAP.
@Element321 Thank you sooooo much for your suggestions. Resetting the dashcam and formatting the SD card are good points to fix some issues.

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#12

Hi thanks for the reply,I’ve emailed your support team and await a reply.
Regards
Paul

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