Premium USB-C HDMI Hub can no longer connect to Monitor

#1

I have been happily using my Premium USB-C HDMI hub to connect my Dell XPS13 to an LG monitor for months but all of sudden this week the connection to the monitor has become unstable.

When I initially plug in the USB-C connector to my laptop it does not detect the monitor. If unplug and replug the USB-C or HDMI it will repeatedly flash a few times, display on the external monitor for a few seconds. It never stabilizes it just repeatedly flashes on and off on the external monitor. Sometimes both laptop and external screen goes black and I must unplug the hub to get the display back on the laptop.

The firmware is up to date. The hardware configuration (Monitor, cables, location) has not changed.

Any ideas?

#2

Have any driver / software updates recently gone on the device (Windows?)? Do you have the ability to test the hub on another USB-C device to rule out if the issue is fully with the hub or as already mentioned with a local driver on the device?

If no recently driver changes have occurred since the behaviour started it would be worth reaching out to support@anker.com to log your issue. As you only mentioned usage for a few months you should still be under your 18 month warranty if the hub has developed a fault.

2 Likes
#3

Hi @stephenfysh We feel sorry to hear that you have run into problems with the Premium USB-C HDMI Hub. In your case, would you please try a different HDMI cable? How does the hub work with other monitors?

If our product does not meet your expectation, would you please kindly contact us via email address: support@anker.com with your Amazon order number ? We will try our best to make things right for you.

Best Regards!

#4

I updated the BIOS and USB3 drivers from Dell and all was good again.

2 Likes
#5

Good to hear your working again!