This is the second email I sent to support@anker.com to help figure this out. Figured I would post it with this just in case my first post didnt make since to people
Greetings,
I guess you dont seem to understand what I wrote about the issue I am having. so here I have outlined the tests I did to see what was going on with my issue
and how I was trying to resolve it. This takes place within a couple of days after receiving the Anker Power Touch 10 first than two days later recieving the
Power Port Speed 2… so here are my results and why my curiousity is peeked and unless otherwise noted each test was done with my phone in its
Otterbox Defender case
Test 1
Anker Powertouch 10 plugged into the normal plug in adapter for charging for the Galaxy S8 Plus
results: FAILED to charge
Test 2
Plugged Anker Power Touch 10 into my computer to use it to charge my phone
results: PASSED, charges fine
Test 3
After recieving Anker Power Port Speed 2 I plugged the Power Touch 10 into that to charge my phone
results: FAILED to charge
Test 4
After reading up I noticed the mention of the phone not being able to charge with a case, took the rubber surround of my case off to try
results: PASSED, charges fine
Test 5
Plugged Power Touch 10 back into computer without rubber surround of case
results: PASSED, charges fine
Test 6
plugged Power Touch 10 back into Power Port 2 after putting my Otterbox Defender case back togther, Same results as Test 3
results: FAILED to charge
So after all that my curiousity is peeked since it says on the product description that was shwon to me that the phone will not charge properly while
in a protective case and yet with all the test I have done why is that when the Power Touch 10 is plugged into my computer it will charge with its case on
but when the Power Touch 10 is plugged into the Power Port Speed 2 it does not. So something is up with how it all works since I am not supposed
to be able to charge my phone with the Power Touch 10 and my Galaxy S8 Plus within its Otterbox defender case
accroding to the data you provide and yet I can do so while the Power Touch 10 is plugged into my computer even though it shouldnt
Now to clarify I did purchase the Power Port Speed 2 so when I take my vacations I could take the Power Touch 10 with me and wireless charge my phone
Hope this clarifies things and what I am trying to figure out
Javin