Hi @NigelBrown, sorry to hear that you have problems with your Solar Charger. If possible, would you please fold and unfold the Solar Charger to see if it works?
If the issue persists, would you please kindly contact us via email address: firstname.lastname@example.org with your order number? We will try our best to make things right for you within 12 hours.
AnkerDirect Customer Service Team
Mon-Fri 9am to 5pm PST