PowerCore 10000 charging lights?

[John.Y]

First time user here.
Are the PowerCore 10000 LEDs supposed to light up when charging?
I’ve tried plugging it into a computer and it is currently charging at a wall socket using the USB provided by Anker but nothing happens, the LEDs don’t turn on.
Is that normal?
I mean if it is, its a bit weird as the powerbank gives you no response to whether you’re actually charging or not but oh well.
Thanks in advance.

[Insider]

Welcome to the Community!

Sorry to hear that you are having issues with your new PowerCore 10000.
To answer your question, no, this is not normal behavior.
I would recommend trying a different cable just to double confirm the issue.

If you have no luck, then send support@anker.com an email with a description of the issue and your order number to speed up the process. They should get back to you within a few business days, and you will likely have a new PowerCore 10000 in no time!

[John.Y]

Thanks for the quick response.
I’ve sent an email to Anker support and hopefully they can fix this issue.
Thanks once again.

John

[ndalby]

Thanks for the swift response.

So it seems like the problem lies with the usb cable as the PowerCore charges with my Samsung charger.
Can I still request a new PowerCore or at least a new charging cable as I use my Samsung charger frequently for my phone.

Thanks again

John

As the fault is with the cable I would drop support@anker.com an email and they will most likely dispatch you a compatible replacement cable for your PowerCore.