Not getting alerts on wifes phone

[rbd255]

Down loaded EUFY app on my phone and getting alerts, down loaded app on wifes phone and not getting any alerts. Anyone have this problem? I called tech support and they said they were going to update the app in acouple weeks. Any suggestions?

[halshak]

Eufy’s servers are down. So much for not being tied to a cloud…

Eufy Security USELESS if their servers go down!

I was having intermittent problems earlier today with notifications being delayed and repeating. Then I was unable to connect the Eufy App to the Homebase. I called Eufy support and they informed me that their servers were down currently and that they were working on a resolution. Now wait a minute !?!? I bought Eufy security (and I’m HEAVILY invested now) specifically because I wanted a non-tethered system that didn’t go out to the cloud. Turns out Eufy security is USELESS if the homeba…

[scottr9]

I too bought this system with the understanding that it didn’t have to connect to the cloud. This is a serious issue as I’m not able to access my cameras. This is unacceptable.