No notifications from eufy doorbell

Hello,
My eufy doorbell is working fine for live video but it intermittently will either 1)record and not notify me or 2) not detect motion that is obviously there and not record.
It has worked in the past and for some reason is not. I checked all the notification settings and increased the detection sensitivities and rebooted the unit. I don’t know what else to try. Any ideas?
Thanks,
Pat

Delete the data and start over. It may sound a bit tedious, but hopefully it works. Otherwise, contact support

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Is Motion detection turned on? Do a test with somebody standing infront of the doorbell and see if it recognizes. Make sure the push notifications check box is checked in.
Ensure the above options for whatever security mode you have it on HOME/AWAY are correct.

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You can adjust the sensitivity of the human detection in the app. It may need to be tweaked slightly to work effectively for you.

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