New Soundcore Liberty Air sound is distorted

Hello, the bass of my brand new Liberty Air is cracked and distorted. Not the full bass that I was expecting. Does anyone know how to reset the sound? Maybe a firmware update is needed? Any help would be appreciated.

Some info: just purchased it last week (Aug 12).

Honestly if you can, I would return/exchange them for a new pair. No sense in trying to figure how to fix them if can just exchange them

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