I have a new SoundCore and although it produces good sound, it crackles and breaks up (looses bluetooth connection) several times an hour.
The player devices are iPad2, iPhone SE, Dell XPS15.
Regardless of device or playlist used, spotify, pandora, amazon, the crackle and break up happens often.
Player devices are stationary and within 10-12 feet so motion isn’t causing it.
I contacted Support but communication ended with one email offering a vague response suggesting I try the speaker with a bluetooth connection because a few have the same complaint about bluetooth.
Is it reasonable to assume it’s defective or is it fixable?