Nebula soundbar connect app not connecting

#1

I try to connect to it thru the app it worked the first time now every time I try it says connection failed even tried restarting both devices and clearing the data and cache at one point it doesent even find the soundbar anymore please advise thanks

#2

Nebula Connect app connects via the Bluetooth on the smartphone … make sure to enable BT on your phone first. Better, restart the phone and with BT enabled, try to connect using Nebula Connect.

Let us know if this works

#3

I tried restarting the phone the Bluetooth is on it finds it when I restart the soundbar but fails to connect

#4

Are you trying to connect via iOS device? Try to updated to latest iOS version. Also try to check it via an Android app if it connects ( only for testing)

Try to set if there is an Nebula Soundbar firmware update.

Please contact Nebula support support@seenebula.com

#5

I have android 9.0 and updated it when I first connected it now it’s not letting me connect only worked once than that’s it

#6

You should definitely reach out to Nebula Support

#7

I had this problem previously, but the January update to the app seems to have fixed it

#8

Yes it seems to work now . thank you for letting me kno so that I can use it XD

#9

Glad the firmware update had resolved your issues