Nebula capsule first gen

When I got my nebula capsule I have heard this jigging inside. I thought nothing of it because ever thing seems fine but now fan seems like it is always louder than whatever I put the volume to. Even at max volume I can still hear the fan at full speed. I have tried to contact nebula about this and it has been a couple of days and I haven’t gotten a response. What should I do?

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It’s the weekend and they generally work on a limited staff during the weekends. Give them some more time and they will be in touch with you. Make sure you have your order number and serial number ready because they will ask for it and also any steps you have taken to try and remedy the problem…although dont go opening it up as you will void the warranty

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