My soundbuds sport is not charging what should I do? FYI it just arrived in my home

#1

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#2

What are you plugging it into? And have you tried using a different micro usb cable?

#3

With my smartphone wall charger… yes, I’ve been with other USB cable

#4

Have you tried charging from a computer USB port, it’s possible the power draw for the earbuds is too low for your wall charger to detect as connected?

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#5

as @ndalby said, try using different cable/charger… and if problem persist, contact customer care.

#6

Yes, I’ve been but it doesn’t work

#7

Yes, IAM already contact customer care, thanks

#8

If the earbuds are unable to draw power at all from either a USB port or suitable wall charger (with a different cable tried also) it sounds like they are defective / DOA…you could log a call with service@soundcore.com but as they have just been delivered, return and replacement from your point of purchase would most likely be the quicker option…

#9

That’s right , I’ve been report to support.Anker Indonesia and still wait the follow from them. Thanks