Unfortunately, they will not take care of you if you buy it elsewhere. I bought mine new sealed from eBay, and they were of no help. While I understand that sometimes there are fake devices out there, this is ridiculous because they obviously offloaded their defective stock.
I received a replacement from eBay and after several weeks I discovered the bug as it failed.
If you leave the speaker on and unpaired, it will turn off and will no longer emit sound. This may be a coincidence, but that is what occurred for me.
I have had Anker products since they became a brand, and I have been a supportive customer.
However, it leaves me with a distasteful experience knowing that they do not support their customer when they have a defective product line.