We understand that you're having problems with our Micro USB adapter.
Sincerely apologize for the inconvenience this purchase caused to you. Although we work hard to ensure high quality standards through multiple quality checks, we regrettably still come across defective products occasionally.
Would you please email us at firstname.lastname@example.org with your Amazon order # and the review? We will take responsibility for exchange or refund per your preference.
Hope to hear back from you soon. Thank you for your cooperation on this matter.
AnkerDirect Customer Support
Mon-Fri 9am to 5pm(pst)