is the life q20 is not supported by the app ?

#1

I have my new headset life q 20 and i have troubles connecting it to the soundcore app am i missing something ?

#2

I do not have the q20 as they are an older headeset. I know they revamped the head set to a q20 plus and I believe those are listed in the app.

#3

I have the Q20 but never tried it with the app.