Samsung has been doing g mobile phones since the 90s.
Due to an error in the set up of the note 7 battery n charging, they had to stop the whole thing, and recall.
Some chose to wait for the note 8, while others could have the current/coming galaxy. From what I heard over the fkup their CS actually worked this time... Customer service is definitely a huge stumbling block of Samsung.
Yes, they took a huge hit globally, but they're coming back and like before note 7 they will be stronger than apple again.
However, they are still the best Android handset out there. Many copy but none replicate!