This is an update to our message about the iOS 11.2.5 connection issue with Roav VIVA. Please ignore this message if you are an Android user.
We have previously informed you about this connection problem and suggested a method to use VIVA with your Apple device. After communicating with Apple on multiple occasions, we want to inform you that Apple has fixed the bug by updating their software to iOS 11.2.6. Below is the software update information for your reference.
If you still have a connection issue with Roav VIVA related to the 11.2.5 version of iOS, please update your device to iOS 11.2.6 to see if this takes care of the issue. Meanwhile, we strongly recommend you to update the latest iOS so that you can get the best experience with Roav VIVA. Please follow the steps below to update:
Settings->General->Software Update->Download and Install
Should you have any questions, please feel free to contact us directly via this email or via Live Chat in the Roav VIVA app or on the Roav website [Mon-Fri 9am-5pm (PT)]. Remember that your Roav VIVA comes with a 12-month warranty.
The Roav Customer Service Team