Flare + charging issue

#1

When i plug in to charge the Flare + the red light goes on and it starts charging however when it gets to 80% the red light goes off and its stops charging. Ive tried this with multiple chargers…any ideas?

#2

You mentioned that you tried multiple charges but have you also tried other cables?

you can also try a reset of the speaker itself although I’m not sure how this is done I’m not sure if it’s a button combination or if like the power Banks you can physically plug the output Port into the input port.

#3

Yes i have tried different cables. I do not know how to reset the speaker. Waiting to hear back from Anker…hope this is just a 1 time issue and not with all Anker + cause i really like it

#4

When you do hear back please share Anker reset method for this speaker.

#5

It was mentioned somewhere awhile ago that to reset the Flare, you press the power button until the light changes from white to orange. Give that a try to see if it’ll reset it. Hope that does the trick. Otherwise, you’ll have to wait for a response from SoundCore.

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#6

I would reset it.

#7

Yes but how?

#8

I would try these methods-holding the power and bluetooth buttons-holding the bluetooth and volume down button-holding the power and volume down.

#9

Also, is the charging port clean?

If you have a can of air, give a quick short blast.

#10

Thank you for your help. I pressed the bluetooth and power button at the same time and it seemed to do the trick… it now says 100%. Hopefully it won’t happen again

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#11

After 1 song it went back to 80%

#12

Is the firmware up to date?

#13

This is how you can update the firmware.

#14

Maybe you just have a defective unit