eufyCam Software Update and New Timeline

#19

100% correct. I havn’t seen any patchnotes or changelogs since the past 2 or 3 updates! :rage:

That’s not OK! In the first months they even posted the updates at kickstarter:
https://www.kickstarter.com/projects/1116368506/evercam-the-wirefree-security-cam-with-365-day-bat/updates

(Edit: Funny?! … i post a link to the updates section of the kickstarter campain and all what got implemented is the video?! :astonished: Here is the link using trick 17 to post it:
https://bit.ly/2FMQzQA - hope this one will work)

But also only partial and from time to time. In the meanwhile they let it grind and neglect criminally their changelog and patchnotes update infos! I don’t know why, but as they do not post any updates and infos anymore, we not even know what they changed, fixed or even which new bugs they have implemented - unacceptable.

But it seems that not enough customers complain about it to force them to finally bring changelogs again (and for the future) … :zipper_mouth:

But as you see, even if we complain since weeks, again and again, and even remind them … @AnkerOfficial @AnkerSupport @AnkerTechnical just do not care about! :grimacing:

#20

Hi @yamyam,

Thanks for letting us know your concerns. I already forwarded the details of the case straight to the eufyCam product team, so they can be made aware of the situation.

Please be patient and wait. We’ll consider your advice and improve it as soon as possible. Thanks.

2 Likes
#21

@2XS have you signed up for being a member eufycambeta test?

#22

Ok @AnkerOfficial
I just hope we will get patchnotes and firmware update notes emmediatly after bringing them “on air” or even some time BEFORE. … Currently we do not get them at all, not before, not right at the launch and not even after releasing them.

1 Like
#23

Beside the quality of thuis prodtuct, there are some negativ points from my perspective:

*The installation
of the whole system works just with the creating of a online account.

*RTSP Streaming to Synology Surveillance Station
is not stable.

*Streaming outside of your LAN is just working
over Relay-Server.

*It seems that there are delays of recording
bevor it starts.

*It´s not possible to blurry out parts of the recorded are. As an example neighbours garde, or the public street. In some countries of the EU its not allowed to record this.

1 Like
+++ GENERAL eufycam TODO-LIST +++
#24

Excellent idea! Of course this “blurred” area should also then not trigger the recording!

I have added your idea to my TO-LIST as Point #18 - see here:

1 Like
#25

Wow, your list is growing @yamyam

1 Like
#26

Indeed @Ice1 … but only, because eufy doesn’t start (or accelerate) working off the list :laughing:

1 Like
#27

May be eufy is working on a new camera design with your wish list in mind. :joy:

#28

You mean eufy cam Revision 3.0? Following origin eufy cam (Rev.1) and eufy cam E (Rev.2) ?
Possible, i would support this but hope eufy cam C (Rev.3) isn’t as ugly as eufy cam E :upside_down:

By the way: eufy cam C stands for Complete :ok_hand:
Alternative: eufy cam F for Final :vulcan:

… or just “eufy cam YE” for Yami Edition :heartpulse:

3 Likes
#29

This was mentioned long ago and eufy are apparently working on it, UK if not EU law stipulates that you must block any neighbors windows, doors, enclosed gardens for privacy

One of the reasons mine is boxed back up, waiting for this and other fixes

Any UK and EU owners be careful where you point your cameras, if a neighbor complains and its found that you can see in / on their property you can be in big trouble

1 Like
#30

Good to know, I believe there are no such regulations in North America.

#31

Mod Edit to remove content unrelated from subject

Reminder: We are waiting since WEEKS for any reaction, comment, update, news, changelog or even an info or answers from eufy/anker here!

eufy does not give a very good picture in here. Just saying, sorry.

#32

Please delete your link, there is no place here for political Sides , let’s keep things mutual and content in here
@ndalby

1 Like
#33

Who do you think you are?
I might tell you, but I am a polite man.

(Meanwhile it has been deleted, fine)

1 Like
#34

@yamyam As already stated, the community is non political so please refrain from these types of posts. The topic is about Eufy cams so let’s keep it based on that…

Also just because you can’t see any news/updates, it doesn’t mean they aren’t being worked on in the background :wink:

3 Likes
#35

Whatever, wasn’t political, was sarcastic and the link was funny satire. But ok.
I knew i would startle some cowboys :grin:

Read carefully. Our complain isn’t about that noone is working on fixes, updates or improvements. We complain about NO CHANGELOGS in weeks/months! We do want to know what has changed, fixed, edited, added. Before or right after the release of an update, and for every update. Thx.

I’ve already invested about 2K € in eufy cams and homebases and would like to knew what an update is doing exactly. Not only to be informed, but also to check it, as some previous updates has been making a lot of trouble or have been bugy.

Apart from that, releasing update notes or changelogs is part of the good manners of a company.

#36

I did…hence my response based on what you typed above…

#37

OK @ndalby … but it would be nice to get some official feedback, answers, response from anker/eufy of how and if they will handle the update notes in future. :thumbsup:

Because during the kickstarter campaign, we got very detailed changelogs posted on every firmware update for the homebase and cams, even for the app. But in the meanwhile eufy let it grind since several updates! :sob:

#38

A new update is due to be posted shortly, so I would suggest you raise your concerns and issues once the new topic goes live, as it may or may not cover your current concerns…

1 Like