For the last month I’m experiencing an issue with one of my Eufycam 2C camera’s which I bought on September last year (2020).
The cameralens has gone really foggy on the inside so I’m unable to wipe it off. I took the camera inside and put it near the heating so it would dry up, eventually it did. After putting it back outside for a couple of days I noticed that the lens was foggy again.
I bought the package (Homebase + 2 2C camera’s) on Aliexpress, on which I got a good deal € 148,92. After getting in touch with Eufy’s customer service with the request to receive my money back or a replacement 2C camera, because of this quility issue, I was told that they are not able to send me a new camera and are only able to give me a refund of 28.48 dollars which is around 23,37 euro. The reason why I would only get that amount of money back is, according to customerservice, because I already used the camera for 7 months. I dont believe that thats the way warranty works. I bought a product which fails within the 2 year warranty periode so I believe I should be entitled for a replacement camera or my money back. It even says so on the offical Eufy website.
I told customer service that a refund like that wouldnt do me any good, especially because new Eufy 2C camera’s are prices 99 euro a piece in the Netherlands right now.
I have some photo’s of the camera + screenshots of the images the camera takes but I dont now how to upload it through this forum.
When reading topics of people that having the same issue as me I see nothing but praise and good story’s about how customer service helped them out. Hopefully someone can help me out. I put in so much time getting in contact with Eufy, first through Aliexpress (no response) and then through supper (support@eufylife.com) but I’m not seem to be getting anywhere.