It worked for me.
The recording showed in the app and I got a notification that there was a recording after the internet was back On.
I could try again once I get back home.
Eufy Security - No recordings when internet is down
Did you disconnect the network or block the internet
It seems to behave differently when it looses internet compared to loosing network connection
In my case, connected to a router & modem disconnected - homebase doesn’t recorded and often crashes
Disconnect router on the other hand and it operates ok
Ended up connecting to the modem rather than router
Tried WiFi bridge, worked initially but frequently brings down whole network so had to revert
I had it connected to my WiFi router.
I unplugged the Ethernet cable for about 10min and then connected it again.
After Homebase was back Online I got notification that there was a new video.
I also unplugged the AC power and Ethernet to test as I have the base with build in power and I got the notification of new video after I plugged internet back.
In that scenario it does work as it looses network connection
If you leave the router powered and connected to homebase but disconnect the feed to the router (to simulate the internet service going down) then it doesn’t work
Was not aware of that would test it today.
Once I get home.
I post back my results.
Some related posts
This one says it’s fixed - will try it tomorrow
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I’m home I would disconnect the WiFi router Ethernet From the cable modem.
WiFi router would be offline but On.
Would leave the Ethernet plug in from WiFi router to Homebase.
Update,
So it seem that it kind of worked.
I unplugged the Ethernet from the WiFi router to the cable modem.
When outside and it recorded two videos.
I waited longer went outside and those videos are not recorded.
So it seem that it would record for a few minutes after internet is out. Then it would not record.
What a bummer that it did not record.
Thanks for the comments all. I have done some testing of my own.
Test 1: Power off, internet off (modem and router powered down). Result: Recording continues locally and events accessible from app once back online.
Test 2a: Power on, internet off for 10 minutes (LAN cable removed from Base station). Result: Recording continues locally and events accessible from app once back online.
Test 2b: Power on, internet off for 2 hours (LAN cable removed from Base station). Result: Same as previous test.
Test 3: Power on, internet off for 2 hours (Modem/Router LAN cable connected to Base station however internet uplink cable removed from Modem/Router). Result: No recordings at all during outage.
Test 3 is essentially the equivalent to someone cutting your internet cable on the way in to robbing you (a realistic scenario). Based on this result and my initial query (which was essentially the same scenario as Test 3 as the internet being down was an ISP issue), it appears that my system does not continue to record locally if the underlying internet connection goes down but all the equipment is still powered and operating (eg. ISP fault). Not sure if this is just an issue with my setup or indicative of an inherent issue with the Eufy firmware.
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Hello! @Schoey Sincerely sorry for all inconvenience caused by the recordings during the outage time. The in-built backup battery should support a certain time of recording during the outage period. But it still depends on the camera working mode you enable and the frequency of triggering. If you enable the Optimal Surveillance or Customized Recording, the in-built backup battery will last for a few hours only.
You can make a test and try 10 minutes’ internet outage to see whether the recording continues or not (make sure that there are objects with temperature moving as far as 25-30ft (8-10m) away). If no, please write an email to our support@eufylife.com. Our engineers will help to check your device at their back-end server. Thanks so much for your patience and valuable time!
Hi,
I think the problem is not the built in battery operating time.
The problem is if you disconnect the Ethernet cable from the cable modem and everything else is still powered On it would not record locally.
Why is this way?
It should still record locally if the base station is On and the cameras have battery.
Is a easy test for support to duplicate.
Disconnect Ethernet from WiFi router to ISP cable modem wait like 10 minutes and then walk by the camera. Wait another 5 min connect the Ethernet back and see there would be No recordings.
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Hi, thanks for the response however I don’t think you have fully read my issues. It has nothing to do with the battery backup capabilities.
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@Schoey have you tried contacting support@eufylife.com? If so, please post the updates here for the benefit of community members.
That’s does suck they should make a fix for that
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I’ll be interested to know as well. I’ve had someone pull both the power and internet out of a house where they are installed. Will be interesting to see what and how long it has captured and saved when I get someone to go connect it back up again.
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I wanted to come here and post that I too can vouch for/replicate the issue.
We had a thunderstorm on Thursday which ended up taking out Internet service to the neighborhood for ~3 hours.
Power was maintained, only internet was lost (cable company lost a line to a tree branch).
Wife and I tested both of our cameras. They cameras don’t even trigger in this scenario. No red light, no “click” sound of them activating.
After Internet was restored, still no recordings on the basestation, and no notifications in the app.
This is a very specific scenario, and especially here in the U.S. not uncommon at all. ISPs go down with much greater regularity than power providers.
Why does this cause the system to fail to capture any events? Why are the cameras not even activating?
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Thanks for your post. It’s a shame that this flaw exists.
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I have noticed this as well, when the internet has gone down for construction nearby.
This is a critical flaw - one of the main reasons for getting a camera that uses a base station and SD card storage rather than just cloud storage, is being able to operate without an internet connection.
It is my understanding that these cameras should continue to operate without issue, including capturing and saving events, as long as there is power - regardless of internet connection.
@AnkerSupport please comment on this?
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When it comes to the cams, they should still be recording events - even when the internet is down. The reason you don’t see the events right away is because the camera takes some time to sync the videos. You should see the videos fully updated within the next 2-3 hours (after the internet comes back on).
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Should but don’t
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If this is the case, you’ll want to send an email to support@eufylife.com so that we can look further into this.