Eufy RoboVac bumping into walls?

brand new unit, no scuffs or imperfections prior to use. im speaking with eufy customer support currently about the issue

2 Likes

We are sorry about the problems you’ve been experiencing with our products. If you don’t mind, you can also update the feedback here from my colleagues. So other people who have the same problems can read support measurement. Thanks my friend!:blush:

My wife and I bought one in March when they were on sale. The one we bought seemed to work fine but it navigated through bumping into things. Put your leg in front, it would bump you and adjust. It would bump into EVERYTHING.

We just thought that was how it was supposed to operate.

We bought another one on sale a few months after and this one AVOIDED everything. I mean even our dogs got used to it and knew that though they were on the rug sleeping that Eufy would roll up on them a turn away. It wouldn’t bother their sleep.

So my wife and I figured out that the first one we had bought was actually defective and returned it. Having no experience with how these should work we didn’t know it was broken until we were exposed to one that actually worked as intended.

Anker sent a replacement, they are good about that. THey even took up the cost of UPS there and back which is nice.

Sad thing is the one that arrived also has some faulty collision hardware/software in it. I am trying to figure out if its just some sort of setting that can bet turned on or off like telling it to hug the walls overrides the cliff sensor and turn that setting off sort of thing.

2 duds in a row isn’t a great track record for a company.

But yes. Your Eufy should avoid running into things most time unless it can not. Its actually not a huge deal for us but my wife has mobility issues and arthritis in her ankles. Getting hit by the vacuum actually hurts her.

1 Like

Hi @Stephen_G, thanks for letting me know your concerns in the community. I passed your problems with Eufy support team, a customer representative will follow your issue lately. Please check your email box these day, we will try our best to help you.:innocent:

I am having the same issue. I’ve owned it for about 3 weeks now, It actually worked great for about a week, but the last 2 weeks it has been bumping hard into everything. It initially would roll full speed towards something, then slow down and lightly bump or avoid objects altogether. Now, it goes full speed into everything. I’ve cleaned the sensors on the bottom as well as across the front. No scuff marks or visible obstructions. Any help?

1 Like

Hi @JGargas, to provide better customer service, would you mind draw an email to support@eufylife.com, my colleague will help you solve it ASAP!

Sure will. Thanks

1 Like

I’ve bought mine last December (2017), and since the beginning it was bumping into everything… My wife and I thought it was how it was supposedly to work (reading here we saw this was not how it should work), after 3 weeks, the bumper error started, and even though I cleaned everything, it continued. I called them and asked my money back, but because we are now living in another country, they are requiring us to pay for the return of the robot. and guess what, it will cost me around US$ 150.00 for that (half of the price of the robot).

What a scam!

1 Like

Hi! My Robovac 11 is also full force going into the walls and having no ability to navigate while going forward. It can sometimes turn to avoid an object or animal slightly, but it is not stopping in the least. It is LOUDLY crashing into baseboards doors and more. I will be contacting the company to get answers.

Hi @Khcarlson23,

As a responsible seller, we provide 12 months warranty for our Robovac. If you have any quality issue with our product, please do not hesitate to contact us via "support@eufylife.com".

We will try the best to help you.

Changed four eufy robovac 11 with amazon …three got same your problem, they bump into walls…very disapointed!

even my last eufy just arrived got the same problem !! Now I 'm very nervous …, must change again with amazon … why do they sell defect item??

Heya,

unfortunately i got the same problem with the 2nd robovac11 now and just wrote an email to the support.

At the beginning it worked fine but after a few weeks the problems and bumpng started.

I really would like to know the cause of it, firmware failure? hardware defect?

The IR Leds were lighting up at the first robot, did not check it on the new one now.

1 Like

@nils-sdun, sorry for the inconvenience the replacement RoboVac caused! Please be assured that we always stand behind our products and we are happy to assist you with an exchange if the problem turns out to be with it.

Could you please clean the bumper with a dry cloth for a retry?

Also, kindly advised that the RoboVac detects with infrared ray and very dark-colored objects/ carpets/floors absorb the ray, so the RoboVac will not be able to recognize them. Could you please put the Robovac in a place surrounding by the furniture in the light color for a retry? Meanwhile, there is the gap between the sensors around the bumper, so the Robovac sometimes can’t sense the thin chair leg. Hope you understand, and we will make it better in the future.

If the issue persists, could you please contact us via our "support@eufylife.com" so we can assist you further? We will glad to help you exchange or return it once we confirmed your order detail and the issue.

We appreciate your time and look forward to hearing from you.

Hello. I’m having different problem with my Eufy. In my living room (where actually the floor and the walls are darker color) it works perfectly fine. Slows down before obstacle and turns when near it. But in my other rooms (in those rooms the floor and walls are lighter, even near white) it’s like te IR sensors stop working and the vac starts to bump hard into everything. Any ideas?

It’s maybe also the IR sensors problems, if the issue always appears, you could contact support@eufylife.com to find a solution.

So I started to have the same problem a couple weeks ago. I had a feeling it was going to be an easy home fix, and I found a solution that worked for me. I used plastic polish on the sensor bar. 5 minutes of work and it’s running great again and not running into anything. Here’s the video I came across that helped: https://www.youtube.com/watch?v=FgtDofDMhvY&t=632s

I used the same polish that’s in the video. It was around $7 at Wal-Mart. Well worth it.

I do this kind of cleaning after every of Evi’s heavy duties. :wink:
Don’t forget the sensors at the bottom and the charging spots.

My mother has a Robovac that was given to her. It works fine but bumps walls - it seems the the infrared sensors are not working . Cleaned sensors not sure if I clean the external bumper cover will work. Any suggestion would be great !!! Thx

If the glass of the bumper got heavy scratches you could try to polish the acrylic.
btw. mine bumps also, but there is no damage of furniture etc.