Eufy Robovac 30 Red light

#1

So I have a Eufy Robovac 30. It still works well and everything, but, Ive found a issue. When low on battery its going back to the charger itself. Starts flashing orange indicating it’s charging. It will then do a variety of things, switch between a orange flashing light (almost seems like it’s charging, then not, then charging, but if you take it off the dock light will turn blue) and a solid orange light, or after charging with a orange flashing light for a short time (30 second) will change to a solid red light. I’ve cleaned the Eufy, checked all brushes, checked charging points are clean. Nothing seems to resolve it. Only had it since August 2019.

Thanks in advance.

1 Like
#2

May be a “reset” would help.
Open the battery case take off the battery for 30 secs and connect it again.

1 Like
#3

Let’s give it a go :slight_smile: thanks.

#4

I’m afraid that didn’t do the trick. Alternating between a solid orange light and a flashing orange light at the moment. About 30 seconds on each.

#5

Meanings of Indicators

Off: No indicator
Breathing orange: Charging
Solid blue: Standby / Cleaning / Fully charged
Solid orange: Low power and returning to charging base
Flashing / Solid red + Beeping: RoboVac has an error (this is your case - error)

Do you hear any beeps when the indicator is solid. These are the meanings of red indicator light when it is solid:

One beep = RoboVac’s left/right wheel is stuck. Turn off RoboVac and remove any hair or debris from the left/right wheel.

Two beeps = RoboVac’s side brush is stuck. Turn off RoboVac and remove any hair or debris from the side brush.

Three beeps = RoboVac’s suction fan is stuck. Turn off RoboVac, then remove and empty the dust collector. Make sure the suction inlet is not blocked by any hair or debris.
Four beeps = RoboVac’s rolling brush is stuck. Turn off RoboVac and remove any hair or debris from the rolling brush.

If the above does not help, reset is the option as suggested by @Chiquinho

Also contact eufy customer service team via:

Email: support@eufylife.com

Livechat: www.eufylife.com

EufyHome app－>Help－>Contact Us－>Feedback/Chat/Call us

Robovac 15C - 5 beeps 3 times with Solid Red light
#6

Hi Shenoy,

No - there are no beeps. It starts charging the normal way, with the orange light flashing, but then after 30 seconds or so goes solid, with no beeps.

I will contact eufy support.

Kind regards,

#7

Ja, you should contact the support, because its warranty covered.

#8

If you can, do let us know how it resolved at the end to benefit other users. Thanks!

#9

Hi all,

Just to state this has now been fixed.
Instead of sending out a whole new unit, eufy sent out a new battery to see if that would fix the issues and luckily it seems to have fixed it! I just need to check when I’m home if its worked properly after a full use and if it charges back up correctly, but on initial testing yesterday it did charge and the blue light came on. Thanks.

2 Likes
#10

Yes this could be a good solution for all.
Let us know if all is perfect finally.
Good luck!

#11

Thanks for posting the update! Keep us posted how it works and if it stays stable

#12

Hi all. Unfortunately I am facing the same problem with my Robovac 30C and Eufy Spain (bought from Amazon) won’t even recognize the problem. I bought the Robovac 30C in February 2019 and they claim that I have to prove it is their problem. Apart from that they don’t even offer me a solution to buy a new battery or anything. I did not expect such customer service.

*Just to clarify, in Europe all sellers must provide 2-year warranty.

#13

You should insist on a solution regarding the warranty period.
May be the “service” differs a lot from country to country.

#14

Well I hope an administrator will see this post and take action. It is not accepted for a device to have such issues in short time and with minimal use. I did take care of it and always had it clean once a week.

1 Like
#15

It was a perfect idea to open such a thread here.
The forum is the place to publish such things.
Lets see and hope.

Um grande abraco
Chiquinho