Dear @jonsjunk, we are sorry for the inconvenience the RoboVac 11c caused. Please be assured that we always stand behind with our products and we will glad to help you exchange or return it if the issue turns out to be with it.
We are sorry your Robovac can't connect to the wifi? Could you please long-press the Auto cleaning on/off button for 10 seconds to reset RoboVac for a retry? After you hear one beep and see the Wi-Fi status light start to flash.
Meanwhile, could you please send us your Robovac's SSID(in your wifi list) so we can help you check it in our system?
Please contact us via our"email@example.com". Once we confirmed the issue and your order detail, we will help you replace or return it per your preference.
We appreciate your time and looking forward your reply! Have a great day!