My Eufy 11 worked fine for 4months then one day it started going in circles i.e. turning beeping as though bumping into an object (when no obstacles nearby) then reverse and forward to the right as it normally does, beeping reverse etc., ending up going in half a turn before it stops flashes red and beeps twice. I have followed the instructions and tried the following:
1 – Wiping all the sensors with a damp cloth (including bumper bar)
2 – Emptying the dust collector
3 – Cleaning the air filters
4 – replaced all available parts (brushes rollers etc.)
5 – Tapped the bumper bar, note the bumper bar is as free / Loose as it was the day I got the Eufy I can confirm it feels the same as the new Eufy that I bought (the bumper bar clicks(pushes in) and release as it always has, therefore is not stuck.
6 – I have recharged and tried numerous times/ after allowing the battery to run down and recharge again, none of this has helped. I have tried over a period of 3 months to get it to work
7 – Tried placing the Eufy in different rooms with no obstacles. The Eufy is not in contact with any vertical surface, is at least 2 metres away from any object. One room had no electrical interference.
8 – Tried driving the Eufy with just the remote, eventually starts turning and stops with same error
In the interim I bought another Eufy 11 because I like how the product works (when it works). I have used the new one as comparison to see if something appears out of order with a other. On appearance they are both fine
I bought the original product in January this year and I have the receipt what do I do now?