Has anyone had any issues with the new earphones from anker mine keep cutting out
no matter what i do my devices i have them on it keeps cutting out
they do sound faulty but i dunno im just wondering if anyone else has any issues
Earphones slim
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No issues with my SoundBuds slim. Shoot Anker an email. They will take good care of you!
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yeah justw aiting on them replying its so strange there always fully charged just keep cutting out
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You may have already tried this but make sure that your mobile is on the same side of your body as the Bluetooth control on the headset. Bluetooth signals have a difficult time traveling through water and the human body is about 60 % water. I have the soundbud slims and experience occasional cut out when my phone is in my left pocket. Also try to unpair (forget) your connection and re-pair the device as this is similar to rebooting a computer which sometimes works. If nothing works I am sure Anker will look after you. 
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Yh i thought about that but it keeps doing no matter what side i have it on
even when my tablet or mobile sits next to me on a table i dont take them out anymore as its such a pain
hopefully anker can help me with this issue
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should be no problem with Anker. The earbuds work good for me so you must have a dud. I had a similar issue with another brand that I was reviewing and they kept cutting out as well. They replaced them and all was good again. sometimes the Bluetooth receiver is just blocked or faulty.
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Is that with the music app only running? as in no background apps or etc? Ive had where certain apps lower the volume on my music.
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I closed all running apps down restarted phone/tablet
Wtill doing the same it souns like i have a faulty pair unfortuanally
Did you try removing the SoundBuds from your Bluetooth devices and try pairing again? If you have, it seems like you’ve covered all the main troubleshooting steps. I would reach out to support@anker.com with your serial and purchase date, if you already haven’t done so.
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Hi i contacted marketing@anker.com just waiting on a reply
it was a prize i won so i explained all this to them
hopefully i will hear soon as i do miss my earphones
i had no problem with cellphones but I am not able to pair it with WIndow 7 laptops, Other bluetooth devices works with my Dell Latitude e7470, the anker earbud slim pair but ultimatly they dont work because some driver problem. they do the same on 3 different laptops. Anyone had the same problem? anyone resolved it?
Thanks in advance!
Alvaro
Where is the serial number on the Soundbud Slims, I do not see it on the actual head phone and I don’t have the original charger. I bought it from Amazon so I don’t know if that has something to do with it.
The serial no for SoundBud headsets are normally either on the micro USB charging cable or on a tag stuck to the earbuds themselves…