I can no longer access my backyard eufycam.
It was updated last night.
But strangely i can access it from the motion detection zones.
@eufy @AnkerSupport please help.
thanks
I can no longer access my backyard eufycam.
It was updated last night.
But strangely i can access it from the motion detection zones.
@eufy @AnkerSupport please help.
thanks
Have you tried turning off/on the camera? and restarting the homebase?
that may resolve few minor issues due to firmware updates.
You can turn on/off the camera from the app. The home base need to be unplugged and press the small reset button in the back for few seconds.
Thanks @Ice1
Tried that no joy still says low battery.
I have removed the camera added back, connected the camera back to base it says battery full then it works for bit and then same thing again.
@AnkerSupport @eufy help please
Thanks
You should contact support@eufylife.com, they may suggest another troubleshooting method or ask you to return cam for replacement
Hello! @pj77 So sorry for all inconvenience caused! Could you please try contacting support@eufylife.com? Our associated support staff will forward your issue to our engineer team for a further checking. Sincerely thank you for your valuable time!