Cant access Eufycam

I can no longer access my backyard eufycam.

It was updated last night.

But strangely i can access it from the motion detection zones.

@eufy @AnkerSupport please help.

thanks



Have you tried turning off/on the camera? and restarting the homebase?
that may resolve few minor issues due to firmware updates.

Thanks @Ice1

How do you reboot both devices?

Thanks

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You can turn on/off the camera from the app. The home base need to be unplugged and press the small reset button in the back for few seconds.

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Thanks @Ice1

Tried that no joy still says low battery.

I have removed the camera added back, connected the camera back to base it says battery full then it works for bit and then same thing again. :frowning:

@AnkerSupport @eufy help please

Thanks

You should contact support@eufylife.com, they may suggest another troubleshooting method or ask you to return cam for replacement

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Ok done, waiting for reply thanks @Ice1

Hello! @pj77 So sorry for all inconvenience caused! Could you please try contacting support@eufylife.com? Our associated support staff will forward your issue to our engineer team for a further checking. Sincerely thank you for your valuable time!