Brand new Nebula 2

#1

Hi,

Just had a brand new Nebula 2 delivered for my birthday and it doesn’t work.

I followed the quick start instructions, powered on. The power light turns blue and that’s it. No picture, nothing.

Tried to contact support yet they are only open for half a day??

Any help would be appreciated.

S

#2

First impressions is you have a dud unit.

It could have got confused in transit so a reset.

I assume when you meant Nebula 2 you meant the Mars II?

The search button found me this:

#3

Hi and thanks for the response!

Not sure what a mars two is. I only know the device as a capsule two. It doesn’t have a manual sliding shutter, just looks like a large can of coke.

I’ve emailed support and am awaiting a response but from what I feel, I agree it could be a dud.

Plug the charger in, the power button is green. Unplug it, the power button turns blue. No projected screen, nothing.

#4

I think you mentioned of the Nebula Capsule II (or 2)

image
image.jpg334×587 88.2 KB

Since you have already written to support, it is the right approach, you should hear back on details.

#5

If you meant the Nebula Capsule II, then reset:

Still feels like a dud unit. Support is right way to go. I think it is usually Sharon who replies. Great Anker support.

#6

You can try to do a factory reset. May this video would help. It’s for a Capsule Max, but these is quite similar to a Capsule II.
Maybe the reset works identical:

1 Like
#7

Thank you @Otmar_Spottel for sharing this video!! This is what makes this Anker community awesome :+1:

2 Likes