I was able to use this for the first day before i updated my iPhone and realized the disconnect problem. First-the install experience was phenomenal -it's no easy thing to connect this to my phone, my car bluetooth, my amazon account and then just work - but it did! I was bummed to now find i can't connect but the live chat support in my car immediately identified and communicated the problem. It's amazing how quality experience and great customer support wins the day even if the thing is unusable until the next update! Looking forward to connecting again.