Thanks again to everyone who ordered Roav VIVA! Unfortunately, an issue with iOS 11.2.5 has been brought to our attention.
We have learned that iOS 11.2.5 has Bluetooth connectivity issues with some devices, including Roav VIVA. We are working with Apple to resolve the issue and recommend you DO NOT upgrade your smartphone or tablet to iOS 11.2.5, if you haven’t already done so, until we give you an update.
If you have already upgraded your devices to iOS 11.2.5 or have any problems, we are ready and waiting to help you. The Live Chat service is available in the Roav VIVA app.
Compatibility with Android phones is not affected.
For VIVA giveaway winners that use an iPhone, you can choose to keep VIVA until we solve the problem or we can give you a Dash Cam C1 as a replacement.
Please don’t hesitate to reach out to me here with any questions or concerns. Many thanks!
For iPhone users, if your phone has upgraded to the new system, please follow the below steps to use Roav VIVA first:
- Please find an Android device(or iPhone with an earlier version of iOS)
- Connect that device to Roav VIVA
Update the Roav VIVA’s firmware to latest 3.1.7 version (It was just released and it may take a while to complete the update, please make sure to keep the app in the foreground the entire time.)
Your Roav should now connect with an iOS 11.2.5 device
If you have any questions, we are ready and waiting to help you. The Live Chat service is available [Mon-Fri 9am-5pm (PT)] in the Roav VIVA app.