Apple Approved Lightning Charger

#1

My wife recently got the iPhone 7 and her Anker 6ft Lightning cable keeps triggering the phone to say the accessory is not supported. Anyone else having this issue?

#2

Could possibly be the cable has developed a fault, you could also try a reboot of the iPhone (using home and power until you get the Apple logo) to see if it resolves. In the event it doesn’t I would log a support call with Anker if you cable is still under 18 months old (and has not been damaged in any way)

#3

I don’t think this should be an issue as it is certified. I would contact customer support.

1 Like
#4

Dear Jose,:slight_smile:

Thanks for taking the time to share your experience.:blush:

We’d like to begin investigating this incident right away. Could we trouble you to contact our customer service team at support@anker.com?

If the product is determined to be at fault then we promise we’ll do everything possible to put things right.

AnkerDirect
1-800-988-7973
support@anker.com