Anker Soundcore Spirit X: Bluetooth disconnect after approx. 5 minutes using Microsoft Teams

[martin.bruehler]

My Anker Soundcore Spirit X bluetooth headphones disconnect on a regular basis while I am connected to my Notebook and inside a Microsoft Teams call. This happens approx. after 5 minutes being inside the call.
This never happens while using YouTube, phone etc. only while using Microsoft Teams.

I disabled bluetooth, removed the device, resetted the headphones multiple times as described in FAQ here https://www.soundcore.com/products/variant/spirit-x/A3451011 but no success.

Is this a common problem? What is the solution?

There is a 5 page thread (no solution is offered) on the Microsoft website where users complain about similar behavior: https://answers.microsoft.com/en-us/msteams/forum/msteams_meet/bluetooth-device-keeps-getting-disconnected-during/e187a5fa-e9dc-4f77-8b48-6769739345a0?page=4

[Tank]

Chalk it up to a Windows problem as noted many other users experience the same issue with any Bluetooth device

[professor]

Look for ideas here, if anything works, or you find a fix then let us know.

Windows 10 and Soundcore thread

This will need some moderator help to end up tidy. Placing this now in general and not yet in Q&A. Can Windows 10 owners paste their solutions to the common Windows 10 issues which keep coming up. Workarounds, screenshots etc. Then this thread can be the reply to common Windows 10 with speakers bluetooth reply. I don’t own Windows 10 but I can see it keeps coming up so I cannot write the solutions but I can spot the need to have a write up of the solutions.

In the short term, connect to Teams for audio on a better OS like Android, and only use PC for keyboard screen. So connect twice on two devices, pending Microsoft doing a better job.

[martin.bruehler]

Thanks for your Input Tank and Professor.

I did a bit of research on this topic and found out that my Teams default selected Speaker “Headset (Soundcore Spirit X Hands-Free AG Audio)” is causing trouble in general for some Teams users. Furthermore, it seems to be an old standard and produces only mono quality sound https://superuser.com/a/1275892

Since I always use my Notebook microphone anyway, I switched the speaker to “Headphones (Soundcore Spirit X Stereo)”.

Furthermore, I updated my Intel Wireless Bluetooth driver via Intel Driver Support Assistant to 22.30.0.4 (22.01.2021)

The release notes https://downloadmirror.intel.com/30251/eng/ReleaseNotes_BT_22.30.0.pdf of 22.30.0.4 include a very promising fix: Discontinuity of audio during a Teams call can occur on some devices.

It seems that Microsoft Update Service was unable to find the current version of the driver and left me with a completely outdated version from 2020 (!). Good job, Microsoft

I will monitor the behaviour next week and in case it improves, I will let you know.