Anker SoundCore Dead on Arrival? Solved.Thanks Alex

#1

Hi Ankermen,
I purchased a brandnew SoundCore on Primeday and I can’t get it to work. The Loading LED is working while the speaker gets charged but whatever I do after the red led went dark being fully charged, nothing is happening. No blue light, No pairing, nothing. I don’t think I am doing something wrong here.

Well, Amazon wants to refund me the Primeday Value but that isn’t a big help because I need a Speaker. And I kind of still want it for the price I paid on Primeday. I need the SoundCore for the weekend but I think that isn’t possible anymore. Any suggestions what to do? Thanks.

#2

Getting the refund and then kindly messaging Anker will get you the same price more than likely. If you need it in a hurry then that is that fastest course of action. :relaxed:

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#3

Hello @db11,
Sorry to hear your new speaker isn’t playing any music! I just want to verify that you are holding down the power button for 2 seconds or so for it to turn on?
If all else fails, please reach out to support@anker.com with your Amazon Order Number and the Anker folks will happy to arrange a warranty replacement for you.

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#4

Thank you. Will mail support.

#5

Really? I’d just order another one on Amazon. They’re on sale today anyways.

#6

Well from what I got from him it sounded like Amazon wanted to do a refund with no return necessary as they do most of the time with inexpensive items. So essentially he could have gotten a refund via giftcard and ordered today with free one day shipping, which Amazon will do if you kindly ask. And wala! A new speaker before the weekend. Granted he ordered before the 1 day shipping cutoff times.
:joy:

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#7

The problem is, that I would have to pay the regular price (no sale in my country) and that I don’t have the money to do it. It is needed in the non-luxury department of the family in the meantime. The refund was the regular Amazon Deal. I send it back and will get the money as a gift card when done. Please don’t make Assumptions about things you know little about. It won’t do you any good. This is not my first language so I apologize if I wasn’t clear with my original post.

#8

Well it seems like he may be returning both speakers, anyways.

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#9

Well I just assumed from my own experiences with Amazon. I didn’t mean no harm. Sounds like a language barrier issue and I apologize, but to say I know little about the topic is an understatement. I know how Amazon returns and their customer service work. If you kindly and politely ask then they will bend rules for you. Anyways, sorry for the defective unit.

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#10

Thanks everyone’s suggestions. Hi @db11, I will pass your problem with my colleague, an anker support email may coming soon, we will help you to solve the problem ASAP! :innocent:

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#11

Sorry, mate. WIth the topic I meant my personal financial situation. It makes me grumpy sometimes. Anyhow, thank you for your kind reply. It is nice to have a normal conversation with an internet that is drowning in drama. I guess I am in permanent defensive mode myself already, it is a fecking contaigon.

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#12

Thank you very much.

#13

No worries buddy. Hope all turns well soon! :slight_smile: