I'm reading the criticism of Amazon, it does appear draconian and disproportionate.
However, the premise of having reviews in Amazon I never really trusted anyway. When I read them they were too liberally sprinkled with poor quality in number to drown out the good quality reviews.
I'd attach more weight to 5 good reviews than 500 bad ones.
Bad knews dominate out of proportion as complaining is carthatic venting.
In the internet era we now have many big businesses the size of smaller countries, so it's no wonder they act with the same dumbness as governments.
The battle between Google and Amazon has yet to fully explored.