Question: Why does my RoboVac move in random directions?
Answer: The use of Bounce Navigation means that RoboVac will follow a random path when cleaning. This method is still proven to cover an entire room over time.
Question: How can I prevent my RoboVac from getting stuck under furniture?
Answer: Gaps of around 2.87 in/73 mm in height may cause RoboVac to get stuck. If necessary, place physical barriers or Boundary Strips to block off the potential problem areas.
Question: Where should I position the Charging Base?
Answer: Place the Charging Base on a level surface and against a wall. Remove objects within 3 ft/1 m of the left and right sides and within 6 ft/2 m of the front of the Charging Base. If you can not remove the objects, check whether RoboVac can return to the Charging Base normally; if not, contact eufy customer service for help.
Question: What should I do if debris is being left on the floor during cleaning?
Answer: If debris is being left on the floor please check if the dust bin is full. Pet owners might need to empty the dustbin on a more frequent basis.
This article applies to the following RoboVac models:
- RoboVac 11S
- RoboVac 12
- RoboVac R450
- RoboVac R500
- RoboVac 15T
- RoboVac 30
- RoboVac 35C
- RoboVac 30C
- RoboVac 11S +
- RoboVac 15C
- RoboVac 25C
- RoboVac 11S Max
- RoboVac 15C Max
- RoboVac 30C Max