2 mth old Anker powercore Speed 20000 PD suddenly won't recharge

#1

I’ve been using my macbook pro usb-c wall charger to recharge the Powercore with no problems until 2 days ago it just didn’t recharge anymore. Normally the lights would be blinking when charging, but now it’s just a blank

Is my USB-C port on the Anker dead?

I’ve tried the anker usb-c cable and apple’s usb-c cable to no avail.

The regular usb-3.0 port still works, but the USB-c port doesn’t even output a charge when i try to connect it to my macbook pro.

Is there a way to reset the unit?

#2

Sorry that you’re having issues with your PowerCore Speed 20000 PD. Since you have tried other cables to no avail, might I suggest looking at the port itself? Perhaps there is lint stuck in there? If this isn’t the case, then I suggest you contact Anker support at support@anker.com . Hope it’s just the lint issue but if not, I’m sure Anker will get you thru it, if not, exchange it out for you. :slight_smile:

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#3

In order for your batterypack to output a charge via the USB -C port you need to press the button before you okug in any cable

#4

Contact customer support, Anker is great in addressing customer concerns. There is no need to post about this issue and this is your first post…seems fake to me.

#5

I’ve already sent an email to Support@anker 2 days ago and they have yet to reply to me.

Why would this issue be fake?

I thought I could get some support here quicker than Support@anker. Like maybe how to reset the powercore

#6

@Nathan_Wu While your waiting for a response from @AnkerSupport try the following;

  • make sure button has been pressed before connecting your USB-C device that requires charge
  • make sure the PowerCore’s USB-C port is free from blockage such as dust or lint (air duster works well)
  • try a fresh USB-C cable (if you have one to hand)
  • loop the standard USB port to the USB-C port (using a USB-C to USB-A cable), this often works as a reset on several other PowerCores…
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#7

Try switching out your wall adapter maybe?