10 Key Issues eufyCam Users Have Asked

[AnkerSupport]

Under my Home settings I have notifications disabled, under my Away settings they are enabled. Both of those work independently as they should, but when I use the “Scheduled” setting I do not receive alerts during my designated “Away” times.

This is something we’ll look into. It’s possible that it is phone specific. In case this is the reason, what type of phone do you have? (We’ll do the testing on our end)

[Erickarlo_Porro]

@AnkerSupport how come everyone got a reply except me?

[Pilkie]

Hi Anker, not necessarily recording 24/7 but the delay between detection of activity and recording is very long.

[NJturtlePower]

iPhone 8

Thanks!

[AnkerSupport]

eliminate unnecessary alerts, such as passing cars and small animals?

We are working on optimizing our alerts system.

adjusting the Motion Detection Sensitivity to “Humans Only”? Right now motion detection is a number value and doesn’t have this option.

Yes, this is something we’re working on at the moment. More to come!

5 minute recording length?

We will be addressing this in a future software update!

Continued recording if detection is still occurring after max length is reached?

This is also something we are working on refining. Your voice is heard!

0.6 seconds delay between detection and recording starting because right now it’s definitely not that short.

While this doesn’t seem that short, the camera is staying in a low power mode - once it detects someone it is then turning on and recording. How many seconds is it taking for your cams in terms of detection?

Better face recognition which would allow us to not get notification for known people?

This is also something we are currently working on optimizing

IFTTT as mentioned above my post?

We are currently evaluating IFTTT

Hopefully this answers some of your questions. More to come so stay tuned!

[Erickarlo_Porro]

[quote=“AnkerSupport, post:14, topic:64340”]
While this doesn’t seem that short, the camera is staying in a low power mode - once it detects someone it is then turning on and recording. How many seconds is it taking for your cams in terms of detection?[/quote]
It takes 2-3 seconds at the moment. If it would be 0.6 seconds, that’s acceptable. But right now it is taking longer than that.

We are currently evaluating IFTTT

Why is this an evaluation when it was promised in the campaign?

As for the other points, can we get an eta on when it will be fixed/implemented?

[Pilkie]

[quote=“Erickarlo_Porro, post:15, topic:64340, full:true”]

While this doesn’t seem that short, the camera is staying in a low power mode - once it detects someone it is then turning on and recording. How many seconds is it taking for your cams in terms of detection?[/quote]
It takes 2-3 seconds at the moment. If it would be 0.6 seconds, that’s acceptable. But right now it is taking longer than that.

Just had a terrible example of this. I have my camera on max sensitivity to record everything. My wife had been out, and was able to reverse onto our drive, get out and walk around behind the car, open the boot and begin getting things out before the recording started.

[Peaden]

Any chance we can get a feature that allows us to manually look for updates for the base station? Apparently, the latest version is 1.0.6.4, while mine is still sitting at 1.0.5.9.

Any chance we can get some actual documentation on using the cameras? A pdf, a manual, something.

How about an FAQ on the kickstarter or on a page here on your website? That way people can troubleshoot the problems they’re having instead of having to shout into an endless void on either the forums here or in the comments on kickstarter and hope that someone knowledgeable sees it.

[AnkerSupport]

Any chance we can get a feature that allows us to manually look for updates for the base station? Apparently, the latest version is 1.0.6.4, while mine is still sitting at 1.0.5.9.

Thanks for the suggestion! We do know that waiting for an update can be a bit annoying, due to how many fixes, especially, are in this one. It will take a day or two to update. Keep an eye on that version!

Any chance we can get some actual documentation on using the cameras? A pdf, a manual, something.

We are working on creating this, but for the moment, this forum is a good source of info!

How about an FAQ on the kickstarter or on a page here on your website? That way people can troubleshoot the problems they’re having instead of having to shout into an endless void on either the forums here or in the comments on kickstarter and hope that someone knowledgeable sees it.

This is a good idea. We will work on this.

[rupinjohar]

@AnkerOfficial can you please pin this post so it is easier for people to find and look for solution for eufycam issues.

[AnkerOfficial]

Sure, it has already been pinned under eufy product discussion.

[rupinjohar]

@AnkerOfficial Perfect. Apologies I did not realize that it is already pinned

[dlasher]

SmartThings Integration (or MQTT support) please!

[Daz_PC_Access]

The range extender is in the hardware prototype stage and we are working hard to make it available in Q1 of 2019.

its now Q4 of 2019… where is the range extender?

[SpaceWalker]

Indeed, it appears that a range extender will not be available until, possibly, the end of 2030…

I was going to buy two additional eufyCam to add to my current two-camera system but since the wait has been so long (like almost a year later), I have unfortunately decided to remove the current two eufyCam and the hub and look for another surveillance system…

One thing I have learned about eufy/Anker is that one cannot trust what ever timetable they present to their customers!

[ndalby]

@Daz_PC_Access @SpaceWalker As per my post under another topic from a PM with AnkerTechnical, the range extender is not going to be released…

[eufy cam] The big "Range Extenders we need!" Survey ;-)

As per @AnkerTechnical via PM…not fully dead in the water but as good as for the moment… [image] [image]

[Ice1]

@Daz_PC_Access @SpaceWalker Have you tried this below work around to setup homebase to wifi and move close to the eufycam that has poor signal? If you have a large square foot space and one homebase is not able to cover the cameras, you can add another homebase and split camera group between these 2 homebases. Only issue is if you have a camera too far outside the house, the homebase with the available signal strength cannot cover that, which may not suit for your needs.

And yes, the official wifi extenders are dead now.

Unlock the power of eufyCam E Wi-Fi Connection

Hi eufy fans, Do you ever feel that you’re getting out-smarted by your smart home? To make life easier, we want to share monthly tips with you that will help you make the most of your eufy devices. Keep an eye out for more “Unlock the Power of eufy” posts and gain the knowledge needed to be top of the smart-home class. Today we would like to share another feature of the eufyCam E with you. One which we believe will be very helpful for your future use. Let’s have a look! eufyCam E Wi-Fi Conne…

[Daz_PC_Access]

Well that sucks. Thanks for the info

[Daz_PC_Access]

My entire house is less than 150sqm, so it’s not that big at all. Also, from what I can see, there is no option to buy just a homebase here in Australia